What do you do when you’re running your business and you run into a roadblock while trying to grow and scale your income?

Or you recognize you need more skills training and professional development to serve clients with the utmost excellence?

Coaching & Training
Running a creative business comes with unique challenges, from overcoming roadblocks to enhancing your skills for client excellence. At IWESPA, we offer comprehensive support to help you navigate and excel in these areas.

Exclusive Benefits:
Training Discounts: Enjoy exclusive discounts from QC Events School, The Business of Events Conference, and The Experience Africa (TEXA) Conference.
Monthly Training: Participate in free monthly training sessions on topics such as event photography, cake decoration, styled shoots, and more. Currently offered online via Zoom.
1:1 Coaching: Benefit from personalized coaching and training with our Co-Founder Mwai Yeboah, tailored to your unique business needs.

Coaching Topics:
Branding and Messaging: Learn to align your brand and message with your market to attract and retain clients.
Mindset: Develop a strong business mindset and overcome limiting beliefs that hinder your success.
Wedding Planning and Promotion: Get insights into running a luxury wedding and events planning business, from client attraction to landing features in major publications.
Services and Profitability: Analyze and optimize your services, positioning, and pricing to maximize profitability.

The Luxury Hospitality and Customer Service Workshop

This workshop is divided into three sections, each designed to elevate your customer service skills and create memorable client experiences:
Culture of Customer Service Excellence:
Learn: The importance of warm introductions, exceeding client expectations, anticipating needs, and creative problem resolution.
Interactive Examples: Real-life guest requests and successful scripts for positive interactions.

The Power of Communication and Emotional Connection:
Learn: Effective communication, building rapport, creating emotional connections, and delivering authentic apologies.
Interactive Examples: Effective listening, communication, and apology delivery for happy client interactions.

Developing Memorable Customer Service Skills and Principles:
Learn: The impact of perception on service, going the extra mile, empowering team members, top customer service principles, and maintaining professional presence.
Interactive Examples: Real-life scenarios for improving service delivery.

Why Creatives Should Join IWESPA

Joining IWESPA gives you access to unparalleled coaching, training, and networking opportunities, ensuring you have the skills and support to elevate your business and succeed in the competitive weddings and events industry.

Workshop Details:

Formats:
Available in 1 and 3-day intensives, both in-person and online.

Reach Out:
Contact us for an information packet with more details and pricing.